Current models are guaranteed for one year from date of purchase against defects in material or workmanship
Before sending your unit to us, try replacing the battery with a new 9 volt alkaline battery. Microprocessor controlled units can operate unpredictably when the battery is low.
To return a Franz Metronome for warranty service, please pack the unit in a box with suitable packing material around the unit to ensure safe transit.
Enclose a brief note describing the problem along with a copy of your dated purchase receipt. . Be sure to put your return shipping address on the correspondence. We request that you include a check payable to Franz Mfg. Co., Inc. in the amount of $5.00 to cover return shipping and handling. If, upon inspection, we find the unit to be no longer under warranty, we will request an additional $20.00 repair fee.
For units not under warranty, enclose a check payable to Franz Mfg. Co., Inc. in the amount of $25.00 to cover repair fee, return shipping and handling.
Please note our new address for repairs and returns (8/0/03).
Send the unit to:
Franz Repairs & Returns
160 Rock Lane
Milford, CT 06460